Refund policy

If a product doesn’t perform as expected, our Customer Support team is here to help. We’re happy to review your experience and assist with returns within 30 days of delivery. Return handling and any associated costs depend on the reason for your request and are reviewed based on order details and item condition to ensure a fair and consistent resolution.

If you receive a damaged or defective item, please head to our Returns Assistant as soon as possible. Be prepared to provide product details and photos of the issue so we can quickly address it.

Online purchases made on www.morphe.com cannot be returned to retail stores, including partner locations such as ULTA, Target, or TJMaxx. If you’re looking to return an item purchased online, you can start the return process through our online return assistant on the website.

At Morphe, some items are designated as final sale. This means they are not eligible for returns, exchanges, or price adjustments once an order has been placed. Items marked as final sale cannot be returned or exchanged. Final sale items are often limited‑availability or limited‑time offerings, special value items or promotional bundles. Final sale status is clearly communicated before purchase and is displayed on the product detail page, typically beneath the price. While final sale items are not eligible for returns or exchanges, we’re always happy to help if something arrives damaged, defective, or incorrect. Please contact our Customer Support team so we can review and assist.