Shipping policy
Where do you ship to?
Morphe.com currently ships within the United States and U.S. territories. Shipping availability and delivery times may vary by location. If you’re shopping from outside the United States, Morphe has dedicated international websites designed to better serve you.
Do you ship to Canada?
Unfortunately, our Morphe Canada website is not reopening, and we no longer ship to Canada from our US site. We apologize for the inconvenience. However, we’ve partnered exclusively with Sephora Canada to bring Morphe products closer to you!
Do you ship to PO Boxes?
Yes, we do ship to PO Boxes using the Standard shipping method. Please note that if you select 2‑Day or Next Day shipping, your order will be processed with the Standard shipping method instead, which may cause a delay in delivery.
Do you ship on weekends?
No, we do not process or ship orders on Saturdays or Sundays. Any orders placed after our Friday cutoff time will be processed on the next business day, typically Monday. You'll receive a confirmation email with tracking information as soon as your order ships.
Do you offer free shipping?
Yes, we offer FREE Standard shipping for U.S. orders over $35 to the continental United States. This free shipping option applies to your order total after any promotional discounts have been applied, and before shipping charges, taxes, and other fees.
What are the shipping times for my order?
Shipping times can vary based on your location and the shipping method you choose. Generally, our Standard shipping delivers within 5‑7 business days for orders within the contiguous United States. If you need your order sooner, we offer expedited shipping options at checkout.
What should I do if my package is lost or delayed?
If you suspect your package is lost or experiencing an unexpected delay, please contact our customer service team as soon as possible. We’ll collaborate with the shipping carrier to investigate the issue and keep you updated on the status of your package.
What should I do if my order has missing or wrong items?
We apologize for any inconvenience if you have received your order and found that items are missing or incorrect. Please contact support to report the issue. Our team will investigate the issue promptly and work to resolve it for you.
What should I do if my package is marked as "Return to Sender"?
If your tracking shows that your package has been marked as Return to Sender, this usually means the carrier was unable to deliver your order.
Common reasons:
‑ An incomplete or incorrect shipping address
‑ The package was refused at delivery
‑ Carrier cannot access the delivery address
Contact customer support with your order number for assistance. Refunds will only be issued after the package arrives back at our warehouse, and original shipping fees are non‑refundable.
Hazmat Shipping: What It Is & How It Affects Delivery
Hazmat includes aerosol sprays and alcohol‑based products.
Hazmat items cannot use expedited shipping (1‑Day / 2‑Day); they can only go via standard ground shipping.
My Tracking Says My Parcel Is Damaged Beyond Repair — What Should I Do?
If carrier confirms parcel is damaged beyond repair, contact customer service. We will arrange a replacement or refund for you.
Using Package Forwarding Services
If you use third‑party package forwarding services: once the carrier confirms successful delivery to the forwarding warehouse, Morphe is no longer responsible for loss, damage or missing items during onward transit.